You’ll now need to go into Haven to mark your match as “Completed.” You can do this on the My Dashboard page, under Active Matches
You’ll then be able to give feedback on your experience. You’ll be prompted with several questions, asking whether you enjoyed your experience, whether the refugee was good with communicating with you, whether they were punctual, etc.
Don’t feel awkward doing this – refugees need the feedback to know how they can improve in their use of the platform. We’ve seen refugees who are incredibly collaborative, and some who, for one reason or another, make mistakes. For instance, showing up late for a call, or changing their plans last minute
We want to discourage this as much as possible. Just as Canadian supporters can give refugees feedback, so too can refugees give feedback to Canadians. We hope this results in high quality matches where both the refugee and supporter walk away happy 😊
We’re never more than an email away – reach out to us at **[email protected]** if you have any questions, feedback or concerns